Frequently Asked Questions
Everything you need to know about furnishing your home with Leader Online.
What are your standard shipping times for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days depending on your location and the selected delivery service.
Do you offer White Glove delivery and assembly?
Yes, we offer a White Glove delivery service for an additional fee. This includes room-of-choice delivery, full assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that custom-made or clearance items are final sale.
Are your products covered by a warranty?
All Leader Online furniture comes with a standard 1-year manufacturer's warranty covering structural defects and craftsmanship to ensure your home stays beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna to help you budget for your home upgrades.